(COVID-19) Updates

Last updated: June 23rd, 2020 on 23:00

AFTER HAVING TWO ACTIVE CASES OF (COVID-19) IN BONAIRE, IT'S HAS BEEN DOCUMENTED THAT THE ISLAND IS VIRUS-FREE BY NOW (JUNE 23rd, 2020) 

 

Dear guests and partners,

First of all, we hope that you all are safe and looking forward to your next vacation with us at Captain Don’s Habitat. This document is created to ensure everybody that we are enhancing safety and sanitation protocols to keep guests safe amid (COVID-19) and beyond. Our management team is closely monitoring the (COVID-19), a situation that remains extremely dynamic, and therefore we will make proper adjustments when it’s necessary.

We are committed to upholding the highest standards of hygiene and want you to feel safe when you are visiting us. This will result in new procedures and therefore we hope and ask for your understanding. Please rest assured that we are following protocols and procedures from appropriate agencies, including the Public Health Department of Bonaire to keep ourselves informed continuously by the Health Organizations worldwide. Thank you for choosing Captain Don’s Habitat as your holiday destination. We look forward to welcoming you soon again!

We are vigilantly implementing the below measures to continue to provide a safe and clean environment on our premises at all times:

            General and Hotel:

  • We have added to our inventory disinfectant products that have been pre-approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens. These disinfectants will be applied during routine cleaning of guestrooms, public spaces, and meeting rooms. They will also be applied to our linen when washing laundry. Bedspreads will be washed more frequently.

  • Our housekeeping staff uses disinfectants safely and correctly, wearing gloves when cleaning. Many of these cleaning products need to remain on hard surfaces for several minutes in order to work, we follow the manufacturer's instructions for proper use to get the most effective virus killing protection.

  • Our hotel staff will use the face shield at all times.

  • A protective shield will be installed in the front desk area to minimize contact,

  • Social distancing stickers will be placed where it’s necessary.

  • We are scheduling and performing routine deep cleaning in vacant rooms and disinfection of all contact surfaces in public areas, television remote controls, toilet flush handles, door handles, water faucet handles, and flooring,

  • Public spaces and the front desk will be cleaned more frequently. We provide disposable disinfectant wipes to front-of-house staff to disinfect surfaces. There is also an alcohol-based hand sanitizer dispenser on our lobby available for everyone. Pens at the front desk and room keys will also be cleaned with disinfectant.

  • We have increased the deployment of antibacterial hand sanitizers.

  • We are educating our staff on the most common signs and symptoms of coronavirus infection, which are fever, dry cough, and shortness of breath. Symptoms typically occur 1-14 days after exposure, though a small proportion of people who are infected don't have symptoms.

  • All employees are instructed each day on correct hand-washing and sanitizing procedures. If they feel ill, they are instructed to stay at home and consult with a doctor.

  • If at any point a guest feels ill, they should return to their room and contact the front desk. A member of staff will then liaise with a medical professional to provide assistance.

 

            Front Office:

  • We will have floor decals to ensure social distance at 1.5 meters (6ft) between waiting for guests by markings on the floor.

  • Captain Don’s Habitat will have multiple check-in options to avoid queuing at the front desk upon arrival.

  • In all check-in areas, we will have a protective shield to minimize guest contact, and all staff will wear protective shields. 

          Restaurant:

  • Temporarily we will not have buffets.

  • There will be extra careful with personal hygiene. There will be hand sanitizers in the

    restaurant and bar areas.

  • Surfaces will be cleaned regularly with anti-bacterial spray.

  • Tables will be placed according to the social distancing rule of at least 1.5 meters.

  • All surfaces and dining tables will be cleaned frequently with recommended sanitizing products. Serving procedures will be adapted to COVID-19 measurements.

          Diveshop:

The Dive Operations will temporarily enforce the following operational changes to ensure everyone’s safety. These guidelines do require certain levels of mandatory regulations and to some levels of co-operational and suggested safety guidelines. To ensure the maximum diving freedom we propose the following (COVID-19) measures.

Mandatory for all Guest and Divers of Captain Don Habitat Dive Resort:

  • If you tested positive for (COVID-19) or any symptoms you should not travel to Habitat Bonaire.

  • If you have recovered from (COVID-19) and had any pulmonary problems a signed Dive Medical Ph approval for Diving is required. This has to be done at home prior to coming to Habitat (we have medical statement forms available),

  • Anyone with mixed sneezing and heavy cough or Fever symptoms will not be allowed on any of the Boat Dives. We offer future Boat Dive Credits to cover the lost dives.

  • All guests and staff on the boats are required to wear a mouth and a nose Barrier. Models with exhale valves are not accepted. All other or self-made fabrics are ok.

  • Social distancing in the Dive Shop, the Dive Shop Managers office is off limit for all guests, any inquiries will be handled outside of the office. The rental counter allows 2 guests MAX inside the room and 2 guests outside the window. 6 ft distance rule is mandatory inside the room. Outside it is recommended.

  • It is not allowed to defog and rinse masks on the boats, it has to be done in the water.

  • Aerosol sun protection is not allowed to be sprayed while on the boats.

  • Temporary recommended safety guidelines and procedures:

  • Daily 9:00 AM orientation on patio outdoor, face masks are required.

  • Rental gear counter, there will be the indoor section with max 2 customers at the counter rule, we issue gear and weights there, waiting line should also wear a face mask and may social distance at own implementation. The outdoor window will only serve weights, the waiting line should also wear face masks and may social distance at own implementation. The staff will issue any dive computer and dive lights from the office at the counters.

  • The Marine Park Nature fee needs to be purchased online

  • Dive lockers, individual or as buddy team, wearing a facemask is suggested while setting up gear and working in this area.

  • Instruction will only be with E-learn and all will be outdoors.

  • Other guidelines may apply to be outlined by the public health department.

For yours and our safety, we will provide the following help or specially adapted procedures:

  • The dive shop will perform multiple daily disinfecting routines, tanks, rental area, gear room, rinse tanks, showers, and boats. Chlorine-based and Alcohol-based disinfectants will be used as outlined by our public health department guidelines.

  •  Non-group divers with a boat package. We will maintain the regular schedule at 8:30 AM & 11:00 AM and 2:00 PM. We will limit to 16 divers on Bonaire Diver and Xtreme Freedom, and max 14 on Ocean and Reef Freedom. With this spacing set up and because of an open-air environment, it is required to wear a facemask while boarding, setting up gear, and during the boat ride and disembark on the dock procedures. If any assistance is needed, we will perform in an adapted procedure on the fly.

  • Habitat will provide facemask if you don’t have one, damaged, or lost your own. We also provide disinfectants for your hands and mask cleaning. It is mandatory to use while boarding, handling gear, and disembarking.

  • Dive groups will be accepted to be all on one boat with a maximum capacity if all agree on that and must wear a face mask and use our provided disinfectants coming onboard, handling gear, and disembarking. If Groups prefer more spaced diving, we will adapt departure times and will run multiple departures,

  • If any assistance is needed, we will perform in an adapted procedure on the fly.

  • Temporarily we will not take any off-property boat dive guest. However, we accept off property divers to pass through our facility into the water.

           Pool area:

  •  All beds will be placed 1.5 meters (6ft) apart, beds may be moved guests, keeping in mind that the social distance is maintained,

  • All beds will be sanitized regularly,

  • Drinks are allowed to be taken in the pool area.

Please note that all measurements are taken with safety in mind and our target is to get back to normal in a safe and progressing way. Procedures and regulations are subject to change in both directions so either loosen up or tighten up depending on (COVID-19) public health department regulations and advisory. Please now that during this challenging time, your safety is our highest priority. We truly appreciate the trust that you place in us.

Claire Sealy

Managing Director

June 23, 2020

*** Our reservation office will remain open and will be reachable through either email or our local phone number +599 717 8290 (local number) ***

AFTER HAVING TWO ACTIVE CASES OF (COVID-19) IN BONAIRE, IT'S HAS BEEN DOCUMENTED THAT THE ISLAND IS VIRUS-FREE BY NOW (JUNE 11TH, 2020) 

 

Dear Wholesaler and travel agent,

 

Yesterday during a press conference the governor has announced that Bonaire is lifting its border closures as of July 1, 2020, with a view for summer tourism from ONLY The Netherlands, Belgium, Luxembourg, Germany, and France.

A maximum of 1000 visitors per week is allowed by those countries. They will not have to go into quarantine and can move freely on Bonaire but will need to follow social distancing practices. The Bonaire government (OLB) is not responsible if a traveler cannot return due to circumstances. Travel and accident-insurance, a good health declaration will be mandatory for visitors. A negative PCR-Test will need to be conducted prior to traveling (within 72 hours of the flight departure). This test would need to be paid by the passenger and should be conducted by a credited laboratory. Also, for inhabitants leaving the island and wanting to return.

Unfortunately at this present moment borders remain closed for tourists traveling from the USA until further notice. The (COVID-19) Virus is putting our world through unprecedented times. Each day seems to present new challenges that we must overcome together. Bonaire is working hard to navigate these unchartered waters in order to ensure that every person on our beautiful island is safe and healthy. We have, in the meantime, firmly advance with reopening plans for a tourism comeback anchored on the promise of a safe, relaxing, and enjoyable summer. Our tourism comeback plan includes strict hygiene and safety precautions for travelers without compromising the unique experience when on our island. We continue our practices to protect our coral reefs, beaches, and marine and land wildlife. Bonaire will continue to be a world leader in sustainable growth as we champion is the world’s first Blue Destination. Over the past few months, our environment has had some time to rejuvenate, to recharge. We intend to ensure that our natural habitat remains blossoming every day.

While the COVID-19 outbreak is a changing situation, we are committed to keeping you informed and caring for you as a valued Captain Don’s Habitat’s guest.

Claire Sealy

Managing Director

June 11, 2020

*** Our reservation office will remain open and will be reachable through either email or our local phone number +599 717 8290 (local number) ***

AFTER HAVING TWO ACTIVE CASES OF (COVID-19) IN BONAIRE, IT'S HAS BEEN DOCUMENTED THAT THE ISLAND IS VIRUS-FREE BY NOW (JUNE 5TH, 2020) 

 

Dear Valued Guest,

In this time of uncertainty with the progression of the COVID-19 outbreak, I am reaching out personally to assure you that your safety and comfort remain as our highest priority at Captain Don’s Habitat Resort. Our thoughts are with those who are affected by this virus and those who are caring for them.

 

Updated Cancellation Policy as per June 05, 2020

We are currently waiving any cancellation fees when you reschedule and rebook your existing reservations that were for stays through and including August 15th, 2020. No refunds will be provided for any pre-paid and non-refundable reservations but you can reschedule and stay within 1 year of your original travel dates without any penalty. For reservations made through a travel agent or an online booking platform please contact them directly as your reservation will be subject to their terms and conditions, however, we have informed them of our change in the cancellation policy, which they should adhere to.

While the COVID-19 outbreak is a changing situation, we are committed to keeping you informed and to care for you as a valued Captain Don’s Habitat’s guest.

Claire Sealy
Managing Director

June 5th, 2020

*** Our reservation office will remain open and will be reachable through either email or our local phone number +599 717 8290 (local number) ***

AFTER HAVING TWO ACTIVE CASES OF (COVID-19) IN BONAIRE, IT'S HAS BEEN DOCUMENTED THAT THE ISLAND IS VIRUS-FREE BY NOW (MAY 6TH, 2020) 

 

Dear Valued Guest,

 

In this time of uncertainty with the progression of the (COVID-19) outbreak, I am reaching out personally to assure you that your safety and comfort remain as our highest priority at Captain Don’s Habitat Resort. Our thoughts are with those who are affected by this virus and those who are caring for them.

 

Updated Cancellation Policy as per May 06th, 2020

We are currently waiving any cancellation fees when you reschedule and rebook your existing reservations that were for stays through and including July 31th, 2020. No refunds will be provided for any pre-paid and non-refundable reservations but you can reschedule and stay within one (1) year of your original travel dates without any penalty. For reservations made through a travel agent or an online booking platform please contact them directly as your reservation will be subject to their terms and conditions, however, we have informed them of our change in the cancellation policy, which they should adhere to.

While the (COVID-19) outbreak is a changing situation, we are committed to keeping you informed and to care for you as a valued Captain Don’s Habitat’s guest.

Claire Sealy
Managing Director

April 17th, 2020

*** Our reservation office will remain open and will be reachable through either email or our local phone number +599 717 8290 (local number) ***

THERE ARE AT THIS MOMENT, (APRIL 17TH, 2020) ONE CONFIRMED CASE OF (COVID-19) IN BONAIRE

 

Dear Valued Guest,

 

Yesterday the government of Bonaire announced the first (COVID-19) case on the Island. According to the information provided, this specific case has been monitored for some time now, and there is no suspicion of more people being infected.

In this time of uncertainty with the progression of the (COVID-19) outbreak, I am reaching out personally to assure you that your safety and comfort remain as our highest priority at Captain Don’s Habitat Resort. Our thoughts are with those who are affected by this virus, and to those who are caring for them.

 

Updated Cancellation Policy

We are currently waiving any cancellation fees when you reschedule and rebook your existing reservations that were for stays through and including June 30th, 2020. No refunds will be provided for any pre-paid and non-refundable reservations but you can reschedule and stay within one (1) year of your original travel dates without any penalty. For reservations made through a travel agent or an online booking platform please contact them directly as your reservation will be subject to their terms and conditions, however, we have informed them of our change in the cancellation policy, which they should adhere to.

While the (COVID-19) outbreak is a changing situation, we are committed to keeping you informed and to care for you as a valued Captain Don’s Habitat’s guest.

 

 

 

Claire Sealy
Managing Director

April 17th, 2020

*** Our reservation office will remain open and will be reachable through either email or our local phone number +599 717 8290 (local number) ***

THERE ARE AT THIS MOMENT, (MARCH 26TH, 2020) NEITHER SUSPECTED NOR CONFIRMED CASES OF (COVID-19) IN BONAIRE

 

Dear Valued Guest,

In this time of uncertainty with the progression of the (COVID-19) outbreak, I am reaching out personally to assure you that your safety and comfort remain our highest priority at Captain Don’s Habitat Resort. Our thoughts are with those who are affected by this virus and those who are caring for them.

Updated Cancellation Policy

We are currently waiving any cancellation fees when you reschedule and rebook your existing reservations that were for stays through and including May 31, 2020. No refunds will be provided for any pre-paid and non-refundable reservations but you can reschedule and stay within 1 year of your original travel dates without any penalty. For reservations made through a travel agent or an online booking platform please contact them directly as your reservation will be subject to their terms and conditions, however, we have informed them of our change in the cancellation policy, which they should adhere to.

While the COVID-19 outbreak is a changing situation, we are committed to keeping you informed and to care for you as a valued Captain Don’s Habitat’s guest.

 

 

 

Claire Sealy
Managing Director

26th of March, 2020

THERE ARE AT THIS MOMENT, (MARCH 19TH, 2020) NEITHER SUSPECTED NOR CONFIRMED CASES OF (COVID-19) IN BONAIRE

Dear Valued Guests,

 

As a preventive measure of the Corona Virus that is affecting us worldwide, we are managing our hotel operations to avoid risks of infection as much as possible. For our different departments, this means the following:

 

Front Desk

Starting on Saturday 21st of March, after 1:00 PM. our Front Office will be open during unusual hours until there are no guests staying on the resort.

Reservations

Starting on March 26th, 2020 if you need to contact us regarding reservation or other issues and do not get an answer after several tries, please dial 00-599-701-4709. Rest assured that our Reservations Department will remain available on weekdays during regular office hours.

 

Dive Shop

After today and until further notice the Boat Dive operation will be paused. Until Sunday 22nd of March, 2020 we will have tanks available only for shore diving. After this date and for the time being, our whole Dive Operation will be on pause.

 

Technical Diving Services

After today and until further notice their operation will also be on pause.

 

Spa

After today and until further notice their operation will also be on pause.

 

Vista Blue Shop

As of today, the store will be open from 9 AM to 5 PM Starting on Sunday, March 22nd, 2020 and until further notice their operation will also be on pause.

We will keep you informed of any further actions we need to take in the near future.

 

 

 

Claire Sealy,

Managing  Director

For the time being, our Front Office will be open during unusual hours. If you need to contact us regarding reservation or other issues and do not get an answer after several tries, please dial 00-599-701-4709

North American Sales & Marketing Representative

Maduro Dive Fanta-Seas

10800 Biscayne Blvd., Suite 630

 

Miami, FL 33161

Tel: 1-800-327-6709;

Fax: 305-981-9397

Email: cdh@maduro.com

Habitat’s Sales & Marketing European Representative

ABC Travel & Consulting, Nicolai Ruiz Zunderer – Managing Director

 

Castroper Hellweg 49,

44805 Bochum, Germany

Tel: +49 234 95044354

Email: n.ruiz@abc-travel-consulting.com

 

Worldwide

(All other areas)

Habitat Bonaire N.V.

Attn: Sales & Marketing Department P.O.

 

Box 88 Bonaire, Netherlands Antilles

Tel: +599 717 8290

Fax: +599 717 8240

E-mail: book@habitatbonaire.com

For dive-related information contact: roger@habitatbonaire.com

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ADDRESS

103 Kaya Gob. N. Debrot, Kralendijk, Caribbean Netherlands

CONTACT

book@habitatbonaire.com

tel: +599 717 8290

Captain Don's Habitat

© 2020 by Captain Don's Habitat.

WE ACCEPT

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